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This
section is designed to help you to
maintain and fix whatever problems you may be experiencing with your
robot. This section only goes over the most common problems. If you
find that this does not help you for your specific problem, please
contact the service department at 801-489-4466
Note:
Because of improvements and
modifications of the robots over the years, our robots have different
version numbers. Knowing the age and model number of your robot will
be helpful to you in this section and allow you to know what version
of robot you have.
On a Pluggie Robot, the model and serial numbers can be located on the
black plastic bar that goes along the top of the robot (you may have to
take the red, plastic body off to see this. On most other
robots,
the
model and serial numbers are found if you if you open the battery door
and look at the plastic bar the goes across the top portion of the
robot. If it is not found there then you may have to take the
robot
top off and look at the black plastic frame of the robot.
Model Number:
The most important thing to know for the model number
is that the last three digits are the robot version number.
Serial Number:
The serial number is to allow you to know the age
of your robot. The first two numbers (year) are the most important to know.
If you call to order parts or have a question about your robot, we may
request the age and version number of your robot.
Example of Model and Serial Number:
On this you will notice that the last three numbers of the model
number are 006. This is a version 6 robot. By looking at the serial
number we know that is as made May, 31st 1997 [1997-05-31]. The 001
at the end indicates that it was the first (or only) robot made that
day. The product ANDY Copr. 1987 simply means that the copyright for
Andy is 1987.
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